Industry Training Offering
Hotel Etico is a multi-award-winning, not-for-profit social enterprise that operates as Australia’s first hotel dedicated to employing and training young people with disabilities. They offer professionally designed disability confidence training tailored for the hospitality and tourism sectors. Their motto, “For the sector, by the sector,” reflects their unique position as a leading provider of practical, impactful training developed by hospitality and disability professionals.
The Goal: Bridging Intention and Action
Hotel Etico aims to address the significant gap between the 77% of employers who want to hire people with disabilities and the 35% who actually do. Their training is designed to overcome common barriers, including:
-
Lack of awareness and confidence.
-
Fear of saying or doing the wrong thing.
-
Perceptions of cost and complexity.
By building employer confidence and providing practical know-how, Hotel Etico partners with the industry to access an overlooked talent pool, address workforce shortages, improve staff retention, and create meaningful employment pathways for people with disabilities.
Download our brochure >>> here!
Core Approach
Hotel Etico’s training is founded on three key principles:
-
Shaped by Lived Experience: Content is informed by real-world experience in inclusive employment.
-
Collaborative and Sector-Focused: Practical, hospitality-based training co-developed with people with a disability.
-
Human-Rights Based: An evidence-informed approach grounded in the equal employment rights of people with disabilities.
Training Program Overview
Hotel Etico offers a suite of modules that can be delivered online or in person. These are designed for various roles, from general staff to HR managers and trainers.
|
Training Module |
Key Focus |
Duration |
Cost (excl. GST) |
|---|
|
Training Module |
Key Focus |
Duration |
Cost (excl. GST) |
|---|---|---|---|
|
Disability Etiquette |
Builds confidence in communicating and interacting respectfully. |
1 hour |
$1,800 |
|
Crafting Roles |
Teaches how to design inclusive roles and make reasonable adjustments. |
1 hour |
$1,800 |
|
How to Deliver Training |
Provides practical methods for training staff with disabilities effectively. |
1-2 hours |
$3,300 |
|
Equality at Work |
Covers legal obligations under the Disability Discrimination Act. |
1 hour |
Complimentary |
|
Working with Neurodivergent Individuals |
Offers strategies to support team members with dyslexia, ADHD, autism, etc. |
1 hour |
$2,000 |
|
Working with Autistic Adults |
Provides tools to create an accessible environment for autistic employees. |
1 hour |
$3,800 |
|
Working with Adults with Down Syndrome |
Focuses on understanding learning styles and communication to support success. |
1 hour |
$3,800 |
Note: The above prices are as of August 2025 and are subject to change. JobAccess subsidies may be available.
Industry Testimonials
The training program has received strong endorsements from major hotels, including The West Hotel Sydney, Pier One Sydney Harbour, and W Sydney. They praise the training for being highly engaging, practical, and effective in shifting perspectives and providing valuable tools to foster a more supportive, skilled, and diverse workforce.
